Contact Us

Whether you've spotted something that needs updating, want to query how we ranked a particular casino, or simply have a question about how sites not on Gamstop work in practice, we want to hear from it. Non Gamstop Casinos is run by people who follow this market closely, and reader feedback is one of the main ways we keep our reviews accurate and useful.

What we can help with

We're best placed to answer questions that relate directly to what we publish. That includes:

• Queries about how a specific casino on our list compares to another, including bonus terms, payment options or game selection
• Corrections — if a bonus figure, licence detail or feature has changed since we last checked, tell us and we'll review it
• Questions about our rating process and why one operator sits above another
• General questions about how non-Gamstop casinos operate, including how they differ from UK Gambling Commission licensed sites
• Feedback on the site itself, including anything that's unclear or hard to find

For broader background on how these sites work, our guide to non-Gamstop casinos in the UK covers the full picture, from what Gamstop is to how new operators get added to our list.

What we can't do

It's worth being upfront about the limits of what a contact form can achieve. We're a review and comparison site, not an operator, so we can't:

• Process deposits, withdrawals or account issues — those need to go through the casino's own support team
• Access or manage your Gamstop registration on your behalf
• Offer financial, legal or gambling-specific advice tailored to your personal situation
• Guarantee that any bonus, offer or rating will remain unchanged after we publish it

If you're dealing with a dispute over a payout or a bonus term, the casino's support desk and terms and conditions page are the right starting point, since they hold your account details, not us.

Before you get in touch, check the basics

A good number of messages we receive are already answered elsewhere on the site. It's worth a quick check first:

1. If your question is about a specific offer's wagering requirements, deposit minimums or spin count, that detail usually sits alongside the offer itself on our reviews page rather than in a separate terms page
2. If you're asking whether these casinos are regulated, our non-Gamstop casinos guide explains how licensing works for sites operating outside UK Gambling Commission oversight, typically under jurisdictions such as Curaçao
3. If your question touches on managing your own play, our Responsible Gambling page sets out tools and support options, including how self-exclusion schemes work more broadly
4. If you want to know how the site itself operates, including our commercial relationships, our About Us page and Terms and Conditions cover that

A note on responsible play

We take questions about responsible gambling seriously, and if your message touches on wanting more control over your play — rather than less — we'll point you towards resources that can genuinely help, including information on deposit limits, time-outs and support organisations. Nothing on this page or elsewhere on the site is designed to push anyone past what they're comfortable with.

Getting a useful response

To help us answer quickly and accurately, it helps to include:

• The name of the casino you're asking about, if relevant, spelled as it appears on our list
• Whether your question relates to bonuses, payments, games or something else entirely
• Any screenshots or dates, if you're flagging outdated information

We read every message that comes in. Response times vary depending on volume, but straightforward corrections and factual queries are usually the quickest to turn around.